Privacy Policy

1. Introduction

HomeFixNow ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed when you use our platform.

This policy applies to all users of HomeFixNow, including visitors who browse content without creating an account.

2. Information We Collect

2.1 Information You Provide

• Account Information: Username, email address, and profile information when you create an account
• Communications: Messages you send through our contact or feedback forms
• Contractor Inquiries: Information you provide when requesting contractor connections

2.2 Information Collected Automatically

• Usage Data: Pages visited, time spent on pages, and navigation patterns
• Device Information: Browser type, operating system, and device identifiers
• IP Address: General location data based on your IP address
• Cookies: Small data files stored on your device to remember preferences and track usage

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our platform services
• Improve user experience and platform functionality
• Respond to your inquiries and support requests
• Connect you with professional contractors when requested
• Analyze platform usage to improve our content
• Prevent fraud and ensure platform security
• Comply with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar technologies for the following purposes:

• Essential Cookies: Required for platform functionality, authentication, and security
• Analytics Cookies: Help us understand how users interact with our platform
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, though some platform features may not work properly without cookies.

5. Third-Party Services

5.1 YouTube Integration

Our platform embeds YouTube videos. When you play a video, YouTube may collect data according to their privacy policy. Please review YouTube's Privacy Policy.

5.2 Contractor Referrals

When you request to be connected with a contractor, we may share relevant information with our partner contractors to facilitate the connection. Contractors are independent businesses and have their own privacy practices.

5.3 Analytics Services

We may use third-party analytics services to understand platform usage. These services collect data according to their own privacy policies.

6. Information Sharing

We do not sell your personal information. We may share information with:

• Service Providers: Companies that help us operate our platform (hosting, analytics, etc.)
• Contractor Partners: When you request contractor connections
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In the event of a merger or acquisition

7. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

Account data may be deleted upon account closure. Some information may be retained in backup copies for a reasonable period.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encrypted data transmission (HTTPS)
• Secure data storage practices
• Access controls and authentication
• Regular security assessments

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your account and personal information
• Opt-out: Opt out of certain data collection or uses
• Data Portability: Request your data in a portable format

To exercise these rights, please contact us. We will respond within a reasonable timeframe.

10. Children's Privacy

Our platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

11. Third-Party Links

Our platform may contain links to third-party websites, including:

• YouTube video pages
• Contractor websites
• Insurance-related resources
• Other external references

We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

12. Educational Content Disclaimer

While we take care to provide accurate information, please note:

• Our content is for informational purposes only
• We do not guarantee the accuracy or completeness of information
• Information may become outdated over time
• Always verify information with qualified professionals

13. International Users

If you are accessing our platform from outside the United States, please note that your information may be transferred to and processed in the United States. By using our platform, you consent to such transfer and processing.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date
• Providing prominent notice on the platform (when appropriate)

Continued use of the platform after changes constitutes acceptance of the updated policy.

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

HomeFixNow
Email: service@homefixnow.com